Return &
Exchange Policy
At Foot & Wear, we want you to be satisfied with your purchase. If there is an issue with your article, you may request an exchange according to the conditions below.
Days to Exchange
Exchange requests can be made within 15 days of receiving your order.
Cash Refunds
Foot & Wear does not offer cash refunds or money-back refunds.
Original Condition
Articles must be unused, unworn and returned in original condition.
Exchange Period
Exchanges can be requested within 15 days of receiving your order.
- Any exchange request made after 15 days will not be accepted.
- The article must be unused and unworn.
- The article must remain in its original condition.
- The article should be returned with its original packaging, tags, and accessories, where applicable.
Exchange in Case of an Article Issue
If you receive an article with a manufacturing defect, damage, wrong article, or another issue attributable to Foot & Wear, please contact us as soon as possible.
After reviewing the issue, we may arrange an exchange for the same or an appropriate replacement article, subject to availability.
No Cash Refund / Money Back
Foot & Wear does not offer cash refunds or money-back refunds.
If an eligible issue is confirmed, the article will be exchanged or replaced according to our exchange policy.
Customers cannot request a cash refund instead of an exchange.
Conditions for Exchange
An exchange may not be accepted if:
- The article has been used or worn.
- The article has been washed, damaged, altered, or modified by the customer.
- The original tags or packaging are missing, where applicable.
- The exchange request is made after the 15-day exchange period.
- The issue is caused by normal wear and tear or improper use.
Wrong or Damaged Article
If you receive a wrong or damaged article, please contact Foot & Wear promptly after receiving your order.
We may require clear photos or videos of the article and packaging to verify the issue before approving an exchange.
Exchange Process
To request an exchange, follow the process below:
Contact Foot & Wear
Provide Order Number
Share Photos / Videos
Request Review
Follow Exchange Instructions
Exchange Availability
Exchange requests are subject to product availability.
If the exact article, size, or variant is unavailable, Foot & Wear may provide an appropriate alternative where possible.
Important Note
Please check your article carefully when you receive your order.
If there is any issue with the product, contact us as soon as possible so that we can assist you within the applicable exchange period.
Foot & Wear reserves the right to review and approve exchange requests based on the conditions mentioned in this policy.
Need an Exchange?
Make sure your request is submitted within 15 days of receiving your order and keep the article in its original condition, including packaging and tags where applicable.